VMware Horizon Clouds | Anunta

Anunta Technology Inc. (Anunta) is VMware’s Managed Services Partner (MSP) offering a full range of post- deployment (Day-2) services for Horizon Cloud implementations.

Anunta offers the following services:

Smart Monitoring

In order to monitor performance and troubleshoot effectively, it is very important to have end to end visibility across all dependent infrastructure elements. Anunta’s smart monitoring service, based on its monitoring and analytics platform, EuVantage, will identify current and emerging performance, capacity and configuration issues across the DaaS-based delivery ecosystem. Customers will have complete visibility including all dependent systems and infrastructure as well as insights into end user experience, capacity and utilization. The scope of the monitoring would include Horizon Cloud VMs, essential services like DNS, DHCP and Active Directory, networks elements and servers for availability, capacity, and performance.

Service Desk

Any change which impacts end-users needs critical attention and special focus has to be provided to ensure their queries are addressed and resolved in a timely manner. This often presents a challenge to existing IT teams who have not worked in a DaaS environment because in a DaaS environment the type of issues (and solutions) are often quite different from that encountered by regular service desks. Anunta provides Service Desk for Horizon Cloud users, whereby Anunta coordinates the resolution of all IT incidents and IT service requests end-to-end.

Incident & Problem Management

Customers might need immediate access to technical expertise to handle a Horizon Cloud related issue, Anunta’s Horizon Cloud expert team will be available to handle any critical support requirements. This includes diagnosis, isolation and recovery, concluding with a full Root Cause Analysis (RCA) report. This team “owns” the incident completely and co-ordinates with all relevant teams including VMware GSS, Client WAN Team, Application team etc. for effective and quick resolution. Customers could also utilize these services to simply ask a question about their Horizon Cloud operation or to request image or patch upgrades.